contact us

Welcome to The iriver Store!

We hope you are enjoying your shopping experience with us, and know at times questions arise. Please use the following addresses to contact us with any questions.

For questions regarding products or services we offer, please email us at:
sales@theiriverstore.com

For questions regarding warranty, returns or technical issues with the products we sell, please email us at: support@theiriverstore.com

At times we understand that you may need to speak with a live human being. We do have a Toll Free number for customers in the U.S. and Canada. Please be aware that we offer very limited support via Telephone and truly prefer to use email as a source of communication. This helps us keep track of the various questions and requests we receive daily. If you need to contact us by phone and are in the U.S. or Canada, dial (877) 694-7487. If you do not get an answer, please leave a name and email address where we can contact you. Additionally, please follow up your call with an email to us for faster service.

Finally, we offer a Help Desk where you can submit a question on the various products and services we offer. You will receive an answer via email, and if the question you ask is relevant to other customers, it will be posted in the Help Desk answer area for all to see.